Refund policy

**Refund Policy**

At Patriot's Choice Ink & JAM Ink, we take pride in delivering high-quality custom screen printing products tailored to your unique preferences. To ensure transparency and clarity regarding our refund policy, please read the following guidelines:

Return Rules

  1. Returns Accepted for 30 Days (Shipping at Customer's Expense, Excluding Custom Orders): We want you to be completely satisfied with your purchase. If you are not, we accept returns within 30 days of the date of delivery. Please note that return shipping costs are the responsibility of the customer. This rule excludes custom orders, which have different terms and conditions., see below.

  2. Free Return Shipping for Our Errors: If the error in your order was our fault, we will cover the cost of return shipping. We take pride in our commitment to delivering the correct products promptly.

  3. Sizing Guidelines: To ensure your complete satisfaction, please review our sizing guidelines before placing your order. Properly following our sizing recommendations will help you achieve the desired fit.

  4. All Other Sales Are Final: We understand that sometimes circumstances change, but please note that, except in cases where there is an error on our part, all other sales are final. Customized products and items that have been personalized according to your specifications cannot be returned or refunded.


                                    IMPORTANT GUIDELINES AND REFUND POLICY ON CUSTOM ORDERS


**Custom Orders**

Custom orders, including personalized screen printing, are crafted to your specific requirements. These orders are non-refundable once you have approved the mock-up design. The mock-up design is a crucial step in the customization process, as it represents the final product's appearance, colors, and details.

**Custom Design Fees**

Please note that for custom design work, a fee may apply depending on the complexity of the design. This fee will be credited back to you if you decide to proceed with the design and place an order for a minimum of 20 shirts. The custom design fee reflects the time, effort, and expertise required to create a unique design that meets your specifications.

**Approval Process**

Once you receive the mock-up design from us, it is your responsibility to thoroughly review and approve it. We encourage you to check all details, including artwork, spelling, color choices, and sizing, to ensure they align with your expectations. Once you provide your approval, the production process begins.

**Changes or Cancellations**

Before providing your approval, you have the opportunity to request changes or modifications to the mock-up design. We are committed to working with you to make necessary adjustments to meet your satisfaction. However, once the mock-up is approved and production commences, changes or cancellations may not be possible.

**Quality Assurance**

We take every measure to ensure that the final product matches the approved mock-up design in terms of quality, accuracy, and craftsmanship. In the rare event that you receive a product with defects or errors that are not reflective of the approved design, please contact us promptly, and we will work with you to address the issue.

**Contact Us**

If you have any questions or concerns about our refund policy or need assistance with an order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Patriot Choice Ink & JAM Ink for your custom screen printing needs. We appreciate your trust in us to bring your vision to life.